Live chat follow-up
Instant answers for tracking questions, and a real agent for everything else. Every chat gets a follow-up reference so you can pick up where you left off.
Agents online now
Real help, from real people.
Start a chat, message us on Telegram, or let an agent guide you face to face on a video call. Whatever's easiest for you.
Telegram
Message our support desk straight from your phone. Send photos and documents, and get shipment alerts in the app you already use.
Open TelegramGuided video call
For trickier situations, like customs documents, collections or special handling, an agent walks you through everything live, step by step.
Book a video callContinue an earlier conversation
Use your reference in the original browser, or paste the private recovery code copied from your chat on another device.
How guided support works
From first message to fully sorted.
- Message usStart in the live chat or on Telegram and tell us what's going on.
- We scheduleAn agent confirms a time that suits you, often within the hour.
- Live video callYour agent shares their screen and guides you through every step.
- Written follow-upA summary and next steps land in your chat, so nothing gets lost.
Epic Center SupportGuidance from our team, wherever you are.
Guided support
Encrypted
You
Shared: Import declaration (draft)
Clear guidance through your paperwork
Clear guidance through your paperwork
Book a guided video call
We'll walk you through it.
Tell us a little about your situation and how to reach you. An agent will confirm the time on Telegram.
Request received. Your reference is .
An agent will confirm your call time shortly. Message us on Telegram to speed things up.
An agent will confirm your call time shortly. Message us on Telegram to speed things up.
FAQ
Quick answers
Where do I find my tracking number?
It's on your booking confirmation and receipt, and it looks like ECD-0000-0000. Paste it on the Tracking page, or simply send it to us in the live chat.
How live is the map?
Positions update continuously from vessel AIS, flight data and courier GPS. The tracking page refreshes on its own, so you can leave it open.
What is a follow-up reference?
Every chat gets a reference like EC-7K3QF9. Use it in the original browser. To switch devices, use Copy recovery code in the chat and paste that private code here. Keep the code to yourself; it grants access to your conversation.
When should I book a video call?
When something is easier shown than explained: customs paperwork, collecting from a port or warehouse, special handling, or anything you'd like a person to walk you through.
Can I get updates without checking the website?
Yes. Tap “Get updates on Telegram” on any tracking page and we'll message you at every milestone.
How do I know I'm talking to Epic Center?
Our only Telegram account is @EpicCenterSupport, linked from this website. Agents will never ask for passwords, card PINs or one-time codes.